At FALKO, we want you to be completely satisfied with your purchase. So if you have changed your mind about an unused item and it is still in its original packaging, you may return it to us for a refund within 14 days of receiving your order. Please note that you will be responsible for covering the cost of return shipping.

If you believe you have received a faulty product, please refer to our Seeker Guarantee for information on how to make a claim. We will do our best to resolve any issues you may have with your order as quickly and efficiently as possible.

To return an unused item, please contact our customer service team to request a return authorization number. Once you have received this number, you can send your item back to us using a trackable shipping method.

As always, thank you for choosing FALKO. We hope that you will be happy with your purchase, but if you do need to return an item, please don't hesitate to get in touch. We are always here to help.