The Seeker Guarantee
WE’RE DEDICATED TO PROVIDING EQUIPMENT THAT PERFORMS AS EXPECTED AND WILL LAST THE TEST OF TIME; WHICH MEANS WE’RE NOT AFRAID TO STAND BEHIND OUR PRODUCTS WITH A LIFETIME GUARANTEE.
We know that the great outdoors can be unpredictable, but your gear shouldn’t be. If something goes wrong with your FALKO product, let us know and we’ll take care of it.
If you experience a manufacturing defect that causes premature failure or otherwise affects the functionality of your FALKO product, we will repair or replace the item or individual component that has failed.
So go ahead, Seek the Wild with confidence. With the Seeker Guarantee, you can adventure with peace of mind knowing that we’ve got you covered.
In the interest of full transparency, there are some limitations to this guarantee that you should know about:
OUR PRODUCTS ARE BUILT TOUGH, BUT THEY AREN’T INDESTRUCTIBLE.
There’s no product in the world that will stand up completely to intentional misuse or neglect, therefore we won’t be able to cover items that have clearly been abused or misused.
In saying that, mistakes happen; it’s part of life. So if you’ve done something dumb and it’s damaged your gear, get in touch and we’ll see how we can help.
THE ENVIRONMENTS OUR PRODUCTS ARE DESIGNED FOR ARE ROUGH, UNPREDICTABLE, AND NOTORIOUSLY HARSH ON EQUIPMENT.
Over the years your gear will fade, scuff, scratch, and wear. Because of this, we cannot cover faults caused by general wear and tear.
But if you’ve used the gear enough to wear it out, we’d consider you part of the family, so get in touch, we might be able to organise a replacement at a fair price.